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Guide to Setting Up Essential City of Chicago Utilities

If you are moving to Chicago and need to set up or connect utilities, this simple guide is for you. It includes a list of all the major utility service providers in the Chicago area, a brief overview of what each company does, and how to connect or transfer service as well as how to go about paying your bill. Most services are now set up online, and billing and account management takes place online as well. In the event you are unable to connect to services by following the links provided, a phone number is listed to reach customer support.

The following utilities are listed here for your convenience:

  • Water 
  • Gas
  • Electricity
  • Internet/Cable
  • Trash Pickup

Water:

City of Chicago Water Management

The Department of water management delivers safe, clean drinking water to the city of Chicago and outlying suburbs and removes storm runoff and wastewater through the sewer system. The DWM is committed to providing clean water and to the protection of natural resources.

To initiate service, please call: (312)-744-4420

How to pay your bill:

Set up an online account to manage and pay your bill at:

https://chicago.docugateway.com/main/guest/

Natural Gas:

Peoples Gas

Peoples Gas is committed to safety, integrity, and reliability for the 845,000 customers it serves every day.

To connect service: visit the following webpage and follow the online prompts to set up your account:

https://accel.peoplesgasdelivery.com/secure/ssl/acct/start_stop.aspx

If you need assistance with this, you can call: 866-556-6001

They are open Monday-Friday 7 am to 7 pm and Saturday 7 am to 3 pm

How to pay your bill:

Register for account access at:

https://accel.peoplesgasdelivery.com/updateaccount/public/profile_create.aspx

Electricity:

ComEd (Commonwealth Edison Company)

Com-Ed provides electricity service to over 4 million customers in Northern Illinois and is a subsidiary of Exelon Corporation (NYSE: EXC), which is the nation’s leading competitive energy supplier.

To connect service:

Visit the following webpage and follow the online prompts to set up your account:

https://secure.comed.com/MyAccount/MyService/pages/StartService.aspx

If you need assistance with this, you can call: 1-800-334-7661

They are open Monday-Friday 7 am to 7 pm

How to pay your bill:

Register for account access at:

https://www.comed.com/Pages/UserRegistrationLanding.aspx

Internet/Cable:

Xfinity

Xfinity is Chicago’s largest internet and cable provider, with packages to meet every need.

To connect service:

Visit the following webpage and select a package, then follow the online prompts:

https://www.xfinity.com/learn/moving

If you need assistance with this you can chat with an agent on the support page or schedule a call back from a representative by visiting the following webpage:

https://www.xfinity.com/support/contact-us

Trash Service:

City of Chicago Streets and Sanitation Department (DSS)

The DSS collects trash from 600,000 households in the Chicago area.

To set up your account: visit the following webpage and follow the online prompts:

https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SCC&invSRDesc=Garbage%20Pickup&locreq=Y

If you need assistance with this, you can call 312-744-5000

If you need assistance with other things, the City of Chicago Offers a 311 City Services Call Center to assist residents in obtaining information regarding city programs, services, and events. In the Chicago area, simply dial 311, or visit the website at:

https://www.cityofchicago.org/city/en/depts/311.html

Hopefully, this list helps you make a smoother move as your transition to a new home. If you still haven’t found affordable moving services, be sure to give Cheap Chicago Movers a call! We connect you with low rates from local, tried-and-true moving companies, so you get great service without spending a fortune.

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